Trading Terms

These Trading Terms (“Terms”) set out the contractual agreement between Pimlico Driving School (“we”, “us”, “our”) and you (“you”, “your”, “learner”), in connection with the provision of driving instruction services in the United Kingdom.

By booking lessons, attending lessons, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not book or attend lessons with us.

1. Interpretation and Scope

1.1 Definitions

• Driving Services: Any tuition, lessons, courses, training, or related services offered by the school.

• Lesson: A scheduled session of driving instruction.

• Learner: The individual receiving driving instruction.

• Booking: Confirmation of a Lesson or course with the school.

1.2 These Terms apply to all bookings for Driving Services and form the basis of the contract between you and us.

1.3 We may update these Terms from time to time. The most recent version will be published on our website and will apply as of the date shown.

2. Eligibility & Learner Requirements

2.1 To receive Driving Services, you must:

• Be at least 17 years old (or 16 if eligible under UK law).

• Possess a valid UK provisional driving licence (or an eligible international licence where permissible).

• Be legally permitted to drive in the UK.

2.2 Before the first lesson, you must provide proof of licence validity via DVLA check code or equivalent documentation. If proof is not provided, we may refuse to provide a lesson but may still charge for it.

2.3 You must not attend a lesson if you are under the influence of alcohol, drugs, or any substance that affects your ability to drive safely.

3. Booking Driving Services

3.1 Lessons must be booked in advance through our online booking system, by email, or by phone.

3.2 Bookings are subject to instructor availability and confirmation by us.

3.3 Lesson times and dates are agreed upon during booking. You are responsible for attending at the agreed time and location.

4. Lesson Duration & Delivery

4.1 Lesson duration will be confirmed at the time of booking.

4.2 Instructors will aim to deliver the scheduled duration; however, late arrivals by the learner may shorten the lesson without refund.

4.3 Lessons may take place in dual-controlled vehicles provided by the instructor, ensuring safety for both learner and instructor.

5. Fees, Payment, and Pricing

5.1 All lesson prices are quoted in GBP (£) and communicated at booking or published on our website.

5.2 Payment is due in advance of lessons by card, bank transfer, or other agreed methods.

5.3 We may offer package deals (e.g., blocks of multiple lessons). These packages:

• Must be used within a specified validity period;

• Are non-transferable;

• May expire if not used within the period.

5.4 We reserve the right to review and update pricing at any time; however, price changes do not affect lessons already paid for.

6. Cancellations & Rescheduling

6.1 To cancel or reschedule a lesson, you must provide a minimum notice period, usually 48–72 hours before the scheduled time. Failure to provide proper notice may result in forfeiture of the lesson fee.

6.2 If we need to cancel or reschedule due to instructor illness, vehicle issues, or other reasons, we will notify you as soon as practicable and offer an alternative time or a refund.

6.3 No-show lessons or late cancellations may be charged in full depending on the notice provided.

7. Intensive Courses & Packages

7.1 Intensive courses are structured block programmes delivered within a specified period.

7.2 Course fees are generally non-refundable once the course has commenced.

7.3 Missed course sessions may not be replaced after the course period has ended.

7.4 Each course has specific terms communicated at booking.

8. Driving Test Preparation

8.1 We provide preparation for practical driving tests but cannot guarantee test outcomes.

8.2 Practical test booking is the learner’s responsibility unless otherwise agreed.

8.3 Use of an instructor’s vehicle for the test day is subject to instructor approval and suitability.

8.4 Test day packages, where offered, include agreed time before, during, and after the test, with additional time charged at the standard lesson rate.

9. Learner Conduct & Safety

9.1 Learners must follow instructions provided by the driving instructor and comply with UK road traffic laws.

9.2 If a learner behaves in a way that threatens safety or is abusive, we may terminate the lesson with no refund.

9.3 Smoking and vaping are not permitted in the instructor’s vehicle.

10. Instructor Standards

10.1 Instructors must hold valid DVSA approvals and maintain professional conduct.

10.2 Instructors will arrive punctually, deliver lessons professionally, and treat learners with respect.

10.3 We may change instructors or lesson vehicles with notice.

10.4 Instructors are responsible for maintaining their vehicles in compliance with legal safety and insurance requirements.

11. Vehicle Use & Insurance

11.1 Lessons typically use dual-controlled vehicles insured for training purposes.

11.2 Use of your own vehicle may be permitted if it is legally insured, taxed, roadworthy, and approved in advance.

11.3 Insurance cover applies only during lessons and for the intended purpose of instruction.

11.4 Learners are responsible for any traffic offences incurred while driving, including fines and penalty points.

12. Liability & Limitation

12.1 To the extent permitted by UK law, we are not liable for indirect losses, lost earnings, or costs associated with test failures.

12.2 We do not guarantee specific outcomes from lessons or tests.

12.3 Nothing in these Terms limits liability for death or personal injury caused by negligence.

12.4 Terms shall be interpreted in accordance with the Unfair Contract Terms Act 1977 and relevant UK consumer law.

13. Data Protection

13.1 We process personal data in accordance with our Privacy Policy.

13.2 We will not share personal data with third parties except where necessary for service delivery or legal compliance.

13.3 Learners can request deletion or correction of their data in line with UK GDPR.

14. Complaints

14.1 If you have a complaint about any aspect of the services, you should raise it with us promptly.

14.2 We will investigate complaints fairly and respond within a reasonable timeframe.

15. Governing Law & Jurisdiction

15.1 These Terms are governed by the laws of England and Wales.

15.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have questions about these Trading Terms, contact:

Pimlico Driving School

Email: booking@pimlicodrivingschool.uk

Website: https://www.pimlicodrivingschool.uk/

Address: Unit 1, Ebury Edge, 43 Ebury Bridge Rd, London SW1W 8DX, United Kingdom

Contact: 07939 910915