Pimlico Driving School – Terms and Conditions​

These Terms and Conditions govern the use of Pimlico Driving School’s services. By enrolling in our driving school or using our services, you agree to comply with these Terms and Conditions. Please read them carefully before proceeding.

1. Pupil Responsibilities:

1.1 Licensing & Legal Requirements

• Pupils must be at least 17 years old (or 16 years old if receiving full Personal Independence Payment (PIP)).

• A valid UK provisional driving licence must be presented on or before the first lesson (except for theory lessons).

• Prior to the first lesson, pupils must:

• Visit gov.uk/view-driving-licence

• Send the licence check code to their instructor.

• Pupils with a valid international licence may take lessons, subject to UK driving regulations (except for theory lessons).

• Instructors may refuse a lesson if the pupil is not legally permitted or fit to drive.

• Pupils must disclose:

• Any medical conditions or medications that could impair driving.

• Any penalty points or restrictions on their licence.

1.2 Fitness to Drive & Safety

• Pupils must not attend lessons under the influence of alcohol, drugs, or any impairing substances.

• Instructors reserve the right to terminate lessons immediately if a pupil is deemed unfit to drive.

• Smoking and vaping are strictly prohibited in the tuition vehicle.

1.3 Behaviour & Conduct

• Abusive, aggressive, or inappropriate behaviour towards instructors or staff will result in immediate termination of service.

• Pupils are expected to:

• Maintain respectful communication at all times.

• Ensure punctuality for all scheduled lessons.

2. Booking, Duration & Cancellations of Lessons:

2.1 Booking

• All lessons must be booked in advance through the instructor or the driving school.

• Bookings are subject to instructor availability.

2.2 Lesson Duration

• The minimum duration for each lesson is two hours to ensure that the lesson objectives are effectively met.

• At the instructor’s discretion, lessons shorter than two hours may be permitted based on the pupil’s individual capability or specific circumstances.

2.3 Cancellations & Rescheduling

• Minimum 3 working days’ notice is required to cancel or reschedule any lesson.

• Late cancellations will result in the full lesson fee being charged.

• No refunds for no shows.

• All changes must be made directly with the assigned instructor.

3. Payment & Refunds

• Lesson duration and cost will be confirmed at the time of booking.

• Pupils must arrive on time to receive the full lesson duration.

• All payments must be made at least one week in advance.

• Accepted payment methods include:

• Cash

• Debit/credit card

• Any other agreed-upon method

• Pimlico Driving School is not liable for payments made directly to instructors.

4. Pick up and Drop Off:

• Your driving instructor will collect and return you to the agreed address.

• Pick-up and drop-off must be at the same location unless otherwise agreed by the instructor.

• Frequent changes to the pick-up/drop-off address are not permitted unless it is a permanent change.

• Congestion Charge Zone: A £15 fee applies for pick-up or drop-off within the London Congestion Charge Zone, unless you are able to meet outside the zone.

• Theory lessons are either face to face in Pimlico Driving School office or online as agreed with your tutor.

5. Package & Gift Voucher Validity

• Packages are valid from the date of issue:

• 10-hour package: 1 month

• 20-hour package: 2 months

• 40-hour package: 6 months

• No refunds will be issued after the expiry date.

• Refunds requested before expiry are subject to a £50 cancellation fee.

6. Vehicle Use & Responsibilities

• Lessons are conducted in dual-controlled vehicles provided by the instructor.

• Pupils may use their own vehicle, subject to the following:

• Must be fully insured for learner use

• Taxed and roadworthy

• Approved by the instructor in advance

• If parking restrictions apply, the pupil must arrange parking for the instructor’s car or agree to meet at a suitable location.

• Instructors may refuse use of a pupil’s vehicle if it fails safety or legal standards.

• Instructor’s insurance covers incidents only during lessons in the instructor’s vehicle.

• Pupils are responsible for any traffic offences committed during their lessons.

7. Car for the Practical Driving Test

7.1 Test Day Arrangements

• Test preparation is a joint responsibility of the pupil and instructor.

• Instructors may refuse to attend the test if the pupil is not test-ready.

• Pupils will be notified in advance if the test needs to be rescheduled.

• Test Day Package – £200 (4 hours) includes:

• 1.5 hours driving before the test

• 1 hour for the driving test

• 1–1.5 hours return time

• Pupil drives to the test centre; instructor drives back

• Any time beyond the 4-hour package will be charged at the standard hourly lesson rate.

• Pupils must coordinate all arrangements in advance with their instructor.

7.2 DVSA Driving Test Cancellation (DVSA rarely cancels test)

• If DVSA cancels:

• 3+ days before the test: No charge

• Before arriving at the test centre: 50% charge

• At the test centre: 100% charge

8. Confidentiality & Media Use

• Instructors/school do not retain copies of pupils’ driving licences.

• Pupils must either:

• Present their licence during the first lesson, or

• Share a DVLA check code

• Instructors may take a photo of pupil upon driving test pass for school social media.

• Pupils must inform the instructor if they:

• Do not wish to be photographed, or

• Do not want their image shared publicly

9. Personal Hygiene & Presentation

9.1 Clothing

• Pupils must wear clean clothing to every lesson to maintain hygiene and reduce odours.

• Avoid clothing that is:

• Dirty, sweaty, stained, or covered in pets hair.

• Remember: The car is shared – leave it clean for the next pupil, as you would expect it for yourself.

• Wear comfortable, weather-appropriate that allows for safe and unrestricted movement.

9.2 Footwear

• Wear clean, closed-toe shoes with good grip.

• Sandals, muddy footwear, or inappropriate shoes are not permitted.